Trust and security
Service level agreements (SLAs)
When you visit surrealdb.com, we use Cookies and similar tracking technologies to track the activity on the website and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse our Services.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from Cookies. We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies we use. Cookies can be Persistent or Session Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. We use both session and persistent Cookies on this website.
You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our service. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Cookies set by surrealdb.com
These are first-party cookies, written by the site itself or by the tools it loads. Where a duration is set by the vendor rather than by us, the vendor's own documentation is authoritative.
| Name | Set by | Description | Duration |
|---|---|---|---|
| session | SurrealDB | Keeps your website session alive | 12 months |
| surreal | SurrealDB | Stores any SurrealDB authentication information | 12 months |
| \_ga | Distinguishes users for Google Analytics | 24 months | |
| \_ga_\* | Holds the analytics session state for our measurement property | 24 months | |
| FPAU, FPGCLAW | First-party conversion linking for Google Ads | 90 days | |
| hubspotutk | HubSpot | Identifies a visitor so form submissions can be tied to their visits | 6 months |
| \_\_hstc | HubSpot | Records the visit that brought you here, for attribution | 6 months |
| \_\_hssc | HubSpot | Tracks the current browsing session | 30 minutes |
| \_\_hssrc | HubSpot | Records whether the visitor restarted their browser | Session |
| intercom-id-\* | Intercom | Identifies you to our support chat so a conversation can continue | 9 months |
| intercom-session-\* | Intercom | Keeps a support chat session open | 1 week |
| intercom-device-id-\* | Intercom | Identifies the device used for a support chat | 9 months |
| signals-sdk-user-id | Common Room | Identifies a visitor across visits for community and account analytics | See vendor |
| signals-sdk-session-id | Common Room | Identifies the current visit for the same purpose | Session |
| \_\_sec\_\*, \_\_sec\_\_\* | Reo.dev | Identifies visitors and sessions for developer intent analytics | See vendor |
| sequelUserId | Sequel | Identifies a visitor around our webinars and events | See vendor |
| sequelSessionId | Sequel | Identifies the current visit for the same purpose | Session |
| sequel-consent | Sequel | Records your choices inside a Sequel event embed | See vendor |
Cookies set by third parties
Our advertising and social tools set cookies on their own domains when their scripts run on our pages. We do not control their contents or their duration; each vendor's own cookie policy governs them.
| Set by | Used for |
|---|---|
| Advertising measurement and audience matching (LinkedIn Insight Tag) | |
| X (Twitter) | Advertising measurement and audience matching (X Pixel) |
| Advertising measurement and remarketing through Google Ads |
The tools we use
The full list of processors, including those that set the cookies above, is in our subprocessors page.
THE PLATFORM
Everything an application and its agents know. Five surfaces, one engine.
Database
Document, graph, vector, time-series and relational in one engine.
Agent Memory
What an agent learns, with its source and its time, in the same engine.
Cloud
Managed clusters in the regions you choose, scaled on demand.
Studio
Query, explore and design the schema from the browser.
MCP
Every model that speaks MCP reaches the database and the memory directly.
IN PRODUCTION
Trusted at scale. Samsung, Nvidia, Verizon, Tencent, and Walmart run on SurrealDB.
14,000+
Developers building on SurrealDB Cloud
4M+
Developers building on SurrealDB worldwide
FROM THE TEAMS
SurrealDB gives us a foundation where we can unify semantic search, knowledge graphs, and AI-driven decision making without stitching together multiple systems. Collapsing responsibility into SurrealDB has become our default engineering posture.
VP of Engineering, Later