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Frequently Asked Questions
Your data security is our most important priority. SurrealDB Cloud is built on AWS using modern best practices for security. More detail is provided within our security addendum. SurrealDB provides powerful native security capabilities, including flexible authentication and fine-grained security and access control capabilities, down to the record, row, and field level, with support for built-in or 3rd party authentication providers, and granular access permissions.
We are currently GDPR, CCPA, ISO 27001, SOC 2 (Type 1 and Type 2) and Cyber Essentials Plus compliant. We will be working towards HIPAA, PCI-DSS, and FedRAMP compliance. If you have other compliance requirements, please contact us. You can read more about our compliance status in our Trust Center.
SurrealDB is being used by large enterprises in production at scale, you can read our case studies here. All SurrealDB Cloud development and production instances are backed up daily. You will soon be able to configure backup frequency and retention. Dedicated fault tolerant clusters are available upon request. We will soon allow users to self-serve fault tolerant deployments as part of the Scale plan.
SurrealDB Cloud currently runs on Amazon Web Services (AWS). We plan to expand to Google Cloud (GCP) and Microsoft Azure in the near future.
In SurrealDB Cloud, you pay only for what you use. We want to ensure customers are confident of their usage and costs, avoiding any billing surprises. You will be invoiced monthly based on your usage for that month. Commitment discounts are available upon request, please contact us.
SurrealDB Cloud supports credit card by default. If you need other payment methods, please contact us.