Question 1

What is the best way to contact SurrealDB?

Accepted Answer

The quickest way to reach us is through the contact form on this page. Select the topic that best matches your enquiry and our team will route your message to the right people. You can also email us at info@surrealdb.com.

Question 2

How quickly will I receive a response?

Accepted Answer

We aim to respond to all enquiries within one to two business days. Enterprise and support customers with an active plan receive prioritised response times as outlined in their service agreement.

Question 3

How do I report a security vulnerability?

Accepted Answer

If you discover a security issue, please report it responsibly through our security policy. You can find full details, including our PGP key and disclosure process, in our security policy on GitHub.

Question 4

Where can I get technical support?

Accepted Answer

For community support, join our Discord server where thousands of developers share knowledge and help each other. For production support with guaranteed SLAs, check our support plans on the pricing page.

Question 5

How do I request a demo or proof of concept?

Accepted Answer

Visit our sales page to book a personalised demo. Our solutions team will walk you through the platform and help scope a proof of concept tailored to your requirements.

Question 6

Where can I find SurrealDB documentation?

Accepted Answer

Our full documentation is available at surrealdb.com/docs. It covers everything from getting started guides and SurrealQL reference to SDK integration, deployment options, and security best practices.

Reach out to us