Reach out to us

Q: How quickly will I receive a response?

Within one to two business days. Enterprise and support customers get the response times in their service agreement.

Q: How do I report a security vulnerability?

Through our security policy on GitHub, which carries the PGP key and the disclosure process.

Q: Where can I get technical support?

Community support is on our Discord server: #help, #general and #surrealql are the places to start. Production support with SLAs is on the pricing page.

Q: How do I request a demo or proof of concept?

Book a demo on our sales page. Our solutions team walks you through the platform and scopes a proof of concept with you.

Q: Where can I find SurrealDB documentation?

At surrealdb.com/docs: getting started, the SurrealQL reference, SDKs, deployment and security.

Questions, an issue to raise, or something to tell us: the form reaches the team that builds SurrealDB. Looking to book a demo? Talk to our sales team.Talk to sales Get a quote Join the community

Your questions,answered

What is the best way to contact SurrealDB?

The contact form on this page. Pick the topic that fits and our team routes it to the right people.

How quickly will I receive a response?

How do I report a security vulnerability?

Where can I get technical support?

How do I request a demo or proof of concept?

Where can I find SurrealDB documentation?

THE PLATFORM

Everything an application and its agents know. Five surfaces, one engine.

Database

Document, graph, vector, time-series and relational in one engine.

Five data models as dotted tiles: documents, graph, vector, time-series and relational

Agent Memory

What an agent learns, with its source and its time, in the same engine.

A timeline of remembered facts, each with its source

Cloud

Managed clusters in the regions you choose, scaled on demand.

Clusters in three regions on a world map, each running or scaling

Studio

Query, explore and design the schema from the browser.

MCP

Every model that speaks MCP reaches the database and the memory directly.

Three models connected through MCP to the database and Agent Memory

IN PRODUCTION

Trusted at scale. Samsung, Nvidia, Verizon, Tencent, and Walmart run on SurrealDB.

14,000+

Developers building on SurrealDB Cloud

4M+

Developers building on SurrealDB worldwide

FROM THE TEAMS

SurrealDB gives us a foundation where we can unify semantic search, knowledge graphs, and AI-driven decision making without stitching together multiple systems. Collapsing responsibility into SurrealDB has become our default engineering posture.

Justin Foley

VP of Engineering, Later