At SurrealDB, we value your feedback and are committed to supporting you. Whether you're exploring our database, need help with an issue, or want to share your thoughts, we're here for you.
Frequently Asked Questions
The quickest way to reach us is through the contact form on this page. Select the topic that best matches your enquiry and our team will route your message to the right people. You can also email us at info@surrealdb.com.
We aim to respond to all enquiries within one to two business days. Enterprise and support customers with an active plan receive prioritised response times as outlined in their service agreement.
If you discover a security issue, please report it responsibly through our security policy. You can find full details, including our PGP key and disclosure process, in our security policy on GitHub.
For community support, join our Discord server where thousands of developers share knowledge and help each other. For production support with guaranteed SLAs, check our support plans on the pricing page.
Select “Sales” as the topic in the contact form above and describe your use case. Our solutions team will arrange a personalised demo or help scope a proof of concept tailored to your requirements.
Our full documentation is available at surrealdb.com/docs. It covers everything from getting started guides and SurrealQL reference to SDK integration, deployment options, and security best practices.