--- title: "Service level agreements (SLAs) | Legal | SurrealDB" description: "Read our Service Level Agreements. We're committed to the high availability and reliability of SurrealDB Cloud." url: https://surrealdb.com/legal/category/sla --- # Service level agreements (SLAs) [All legal documents](https://surrealdb.com/legal) 1. ![Babcock](https://surrealdb.com/assets/static/babcock.lo4rnVg1.svg) 2. ![ING](https://surrealdb.com/assets/static/ing.X3I6S3_V.svg) 3. ![British Airways](https://surrealdb.com/assets/static/british-airways.KEsZiwV-.svg) 4. ![Nvidia](https://surrealdb.com/assets/static/nvidia.DaIEuMil.svg) 5. ![Apple](https://surrealdb.com/assets/static/apple.D5pq4flY.svg) 6. ![SpaceX](https://surrealdb.com/assets/static/spacex.CQJEk-IL.svg) 7. ![Samsung](https://surrealdb.com/assets/static/samsung.CH-vQgnb.svg) 8. ![adidas](https://surrealdb.com/assets/static/adidas.DdTC5qhk.svg) 9. ![Tencent](https://surrealdb.com/assets/static/tencent.paQmLxyy.svg) 10. ![Alibaba](https://surrealdb.com/assets/static/alibaba.B16idgfM.svg) 11. ![PolyAI](https://surrealdb.com/assets/static/poly-ai.c3w_fAg6.svg) 12. ![Later](https://surrealdb.com/assets/static/later.Ds736jFO.svg) 13. ![Verizon](https://surrealdb.com/assets/static/verizon.BI7CajdX.svg) 14. ![Liberty Mutual](https://surrealdb.com/assets/static/liberty-mutual.B7qOU1pd.svg) 15. ![Walmart](https://surrealdb.com/assets/static/walmart.BjDg_Sr8.svg) 16. ![Carrier](https://surrealdb.com/assets/static/carrier.D21gC6NX.svg) 17. ![Saks Fifth Avenue](https://surrealdb.com/assets/static/saks-fifth-avenue.COIDpLSb.svg) 18. ![San Francisco Compute Company](https://surrealdb.com/assets/static/sfcc.B7jlImq4.svg) 19. ![Shield AI](https://surrealdb.com/assets/static/shield-ai.pINZ0KJr.svg) 20. ![Wix](https://surrealdb.com/assets/static/wix.DvHhmoBi.svg) LEGAL ## The availability SurrealDB Cloud commits to. SLA ### [SurrealDB Cloud SLAs](https://surrealdb.com/legal/surrealdb-cloud-sla) The availability SurrealDB Cloud commits to, tier by tier. Read more THE PLATFORM ## Everything an application and its agents know. Five surfaces, one engine. Database Document, graph, vector, time-series and relational in one engine. ![Five data models as dotted tiles: documents, graph, vector, time-series and relational](https://surrealdb.com/assets/static/platform-database.DUdumYDz.avif) Read more [Database](https://surrealdb.com/surrealdb) Agent Memory What an agent learns, with its source and its time, in the same engine. ![A timeline of remembered facts, each with its source](https://surrealdb.com/assets/static/platform-agent-memory.Cvv8D5Wl.avif) Read more [Agent Memory](https://surrealdb.com/agent-memory) Cloud Managed clusters in the regions you choose, scaled on demand. ![Clusters in three regions on a world map, each running or scaling](https://surrealdb.com/assets/static/platform-cloud.--QZnaVi.avif) Read more [Cloud](https://surrealdb.com/cloud) Studio Query, explore and design the schema from the browser. ![A SurrealQL query in Studio and the schema graph under it](https://surrealdb.com/assets/static/platform-studio.7ykBFNLq.avif) Read more [Studio](https://surrealdb.com/studio) MCP Every model that speaks MCP reaches the database and the memory directly. ![Three models connected through MCP to the database and Agent Memory](https://surrealdb.com/assets/static/platform-mcp.D_oH0_wm.avif) Read more [MCP](https://surrealdb.com/mcp) IN PRODUCTION ## Trusted at scale. Samsung, Nvidia, Verizon, Tencent, and Walmart run on SurrealDB. 14,000+ Developers building on SurrealDB Cloud 4M+ Developers building on SurrealDB worldwide FROM THE TEAMS > SurrealDB gives us a foundation where we can unify semantic search, knowledge graphs, and AI-driven decision making without stitching together multiple systems. Collapsing responsibility into SurrealDB has become our default engineering posture. *Justin Foley* VP of Engineering, Later ```json {"@context":"https://schema.org","@type":"Organization","@id":"https://surrealdb.com/#organization","name":"SurrealDB","url":"https://surrealdb.com","logo":"https://surrealdb.com/assets/static/logo.BG7_TG2b.svg","description":"SurrealDB is the context and memory layer for AI agents. 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