--- title: "Acceptable Use Policy | Legal | SurrealDB" description: "Explore SurrealDB's Acceptable Use Policy to understand the guidelines ensuring secure, lawful, and ethical use of our services and website." url: https://surrealdb.com/legal/acceptable-use --- # Acceptable Use Policy Explore SurrealDB's Acceptable Use Policy to understand the guidelines ensuring secure, lawful, and ethical use of our services and website. [All terms documents](https://surrealdb.com/legal/category/terms) [All legal documents](https://surrealdb.com/legal) 1. ![Babcock](https://surrealdb.com/assets/static/babcock.lo4rnVg1.svg) 2. ![ING](https://surrealdb.com/assets/static/ing.X3I6S3_V.svg) 3. ![British Airways](https://surrealdb.com/assets/static/british-airways.KEsZiwV-.svg) 4. ![Nvidia](https://surrealdb.com/assets/static/nvidia.DaIEuMil.svg) 5. ![Apple](https://surrealdb.com/assets/static/apple.D5pq4flY.svg) 6. ![SpaceX](https://surrealdb.com/assets/static/spacex.CQJEk-IL.svg) 7. ![Samsung](https://surrealdb.com/assets/static/samsung.CH-vQgnb.svg) 8. ![adidas](https://surrealdb.com/assets/static/adidas.DdTC5qhk.svg) 9. ![Tencent](https://surrealdb.com/assets/static/tencent.paQmLxyy.svg) 10. ![Alibaba](https://surrealdb.com/assets/static/alibaba.B16idgfM.svg) 11. ![PolyAI](https://surrealdb.com/assets/static/poly-ai.c3w_fAg6.svg) 12. ![Later](https://surrealdb.com/assets/static/later.Ds736jFO.svg) 13. ![Verizon](https://surrealdb.com/assets/static/verizon.BI7CajdX.svg) 14. ![Liberty Mutual](https://surrealdb.com/assets/static/liberty-mutual.B7qOU1pd.svg) 15. ![Walmart](https://surrealdb.com/assets/static/walmart.BjDg_Sr8.svg) 16. ![Carrier](https://surrealdb.com/assets/static/carrier.D21gC6NX.svg) 17. ![Saks Fifth Avenue](https://surrealdb.com/assets/static/saks-fifth-avenue.COIDpLSb.svg) 18. ![San Francisco Compute Company](https://surrealdb.com/assets/static/sfcc.B7jlImq4.svg) 19. ![Shield AI](https://surrealdb.com/assets/static/shield-ai.pINZ0KJr.svg) 20. ![Wix](https://surrealdb.com/assets/static/wix.DvHhmoBi.svg) Terms [Master Services Agreement](https://surrealdb.com/legal/msa) [Acceptable Use Policy](https://surrealdb.com/legal/acceptable-use) Privacy [Data Processing Agreement](https://surrealdb.com/legal/data-processing-agreement) [Privacy Notice](https://surrealdb.com/legal/privacy) [List of Subprocessors](https://surrealdb.com/legal/subprocessors) [Cookies Policy](https://surrealdb.com/legal/cookies) Trust and security [Security Addendum](https://surrealdb.com/legal/security-addendum) [Trust Centre](https://trust.surrealdb.com/) Compliance [Code of Conduct](https://surrealdb.com/legal/code-of-conduct) [Modern Slavery Statement](https://surrealdb.com/legal/modern-slavery-statement) [Business Conduct Principles](https://surrealdb.com/legal/business-conduct-principles) Service level agreements (SLAs) [SurrealDB Cloud SLAs](https://surrealdb.com/legal/surrealdb-cloud-sla) This Acceptable Use Policy (“AUP”), forms part of the SurrealDB Master Services Agreement, or any other written agreement that governs Customer’s use of the Services entered into between the Customer and SurrealDB (“SurrealDB”) (the “Agreement”). All capitalised terms not defined herein shall have the meaning set forth in the Agreement. For the purposes of this AUP, and except where otherwise indicated, the term “Customer” shall include Customer and its Affiliates. This AUP supersedes and prevails over any conflicting term of the Agreement but does not otherwise modify the Agreement. SurrealDB may modify the AUP at any time by posting a revised version onto this page. Customers who sign up to updates via [surrealdb.com/legal](https://surrealdb.com/legal) will be notified of material changes to this policy. Continued use of the Services after the effective date of the revised AUP constitutes acceptance of the changes. You agree not to use, or facilitate or allow others to use, the Service or Website: - for any illegal, fraudulent, defamatory, or unlawful activity, including engaging in terrorism, cybersecurity crime, or organised crime; - to threaten, incite, promote, or encourage violence, abuse, terrorism, or other harm or bodily injury; - to violate, or encourage the violation of, the rights of others, including any person’s privacy rights; - to encourage or promote child sexual exploitation or abuse; - to gain unauthorised access to, disrupt, or impair the use or availability of the Service or the Website; - to store, process, or transmit data in violation of applicable laws, including but not limited to GDPR, CCPA, or other relevant regulations; - to violate or circumvent the security, integrity, or availability of any computer or communications system, user, network, software application or program, computing device or other resource of SurrealDB or any third party; - to distribute corrupted or harmful files, viruses, worms, Trojan horses, hoaxes, or other destructive or deceptive items; - to distribute, publish, send, or facilitate the sending or distribution of unsolicited email or other communications, messages, promotions, advertisements, or solicitations; - to violate SurrealDB’s intellectual property rights or otherwise compete with SurrealDB; or - to engage in cryptocurrency mining or similar activities, except as expressly authorised by SurrealDB. Subject always to SurrealDB’s other rights and remedies, we may investigate any suspected violation of this AUP and remove or disable access to any Service that violates this AUP. You agree to cooperate with us to remedy any violation. To report any suspected violations of the AUP, please email [info@surrealdb.com](mailto:info@surrealdb.com). THE PLATFORM ## Everything an application and its agents know. Five surfaces, one engine. Database Document, graph, vector, time-series and relational in one engine. ![Five data models as dotted tiles: documents, graph, vector, time-series and relational](https://surrealdb.com/assets/static/platform-database.DUdumYDz.avif) Read more [Database](https://surrealdb.com/surrealdb) Agent Memory What an agent learns, with its source and its time, in the same engine. ![A timeline of remembered facts, each with its source](https://surrealdb.com/assets/static/platform-agent-memory.Cvv8D5Wl.avif) Read more [Agent Memory](https://surrealdb.com/agent-memory) Cloud Managed clusters in the regions you choose, scaled on demand. ![Clusters in three regions on a world map, each running or scaling](https://surrealdb.com/assets/static/platform-cloud.--QZnaVi.avif) Read more [Cloud](https://surrealdb.com/cloud) Studio Query, explore and design the schema from the browser. ![A SurrealQL query in Studio and the schema graph under it](https://surrealdb.com/assets/static/platform-studio.7ykBFNLq.avif) Read more [Studio](https://surrealdb.com/studio) MCP Every model that speaks MCP reaches the database and the memory directly. ![Three models connected through MCP to the database and Agent Memory](https://surrealdb.com/assets/static/platform-mcp.D_oH0_wm.avif) Read more [MCP](https://surrealdb.com/mcp) IN PRODUCTION ## Trusted at scale. Samsung, Nvidia, Verizon, Tencent, and Walmart run on SurrealDB. 14,000+ Developers building on SurrealDB Cloud 4M+ Developers building on SurrealDB worldwide FROM THE TEAMS > SurrealDB gives us a foundation where we can unify semantic search, knowledge graphs, and AI-driven decision making without stitching together multiple systems. Collapsing responsibility into SurrealDB has become our default engineering posture. *Justin Foley* VP of Engineering, Later ```json {"@context":"https://schema.org","@type":"Organization","@id":"https://surrealdb.com/#organization","name":"SurrealDB","url":"https://surrealdb.com","logo":"https://surrealdb.com/assets/static/logo.BG7_TG2b.svg","description":"SurrealDB is the context and memory layer for AI agents. 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