Billing
SurrealDB Cloud offers a flexible pricing model that allows you to pay only for the resources you use. Charges are based on the amount of storage, compute power, and network bandwidth you use, enabling you to scale your resources up or down based on your requirements.
Billing in SurrealDB Cloud is managed at the Organisation level, not the instance level. Therefore, deleting an instance does not remove historical invoices.
Within an organisation, billing is divided into two sections: Billing and Invoices.
Billing tab
The Billing tab allows you to manage your organisation’s payment and billing information.
It includes:
- Billing details (name and email associated with the account)
- Payment details (payment method and card information)
- Discount Codes
Update billing or payment details
To update your billing or payment information:
- Log in to SurrealDB Cloud
- Navigate to Organisations
- Select the relevant organisation
- Open the Billing tab
- Click Edit on either Billing details or Payment details
Apply a discount code
You can apply a discount code in the Discount Codes section of the Billing tab.
Invoices tab
The Invoices tab allows you to view and download invoices for service charges associated with your organisation.
To access invoices:
- Log in to SurrealDB Cloud
- Navigate to Organisations
- Select the relevant organisation
- Open the Invoices tab
All invoices remain available even if individual instances have been deleted.
Only Organisation Owners and Admins can view invoices.
AWS Marketplace customers
If you subscribed to SurrealDB Cloud through AWS Marketplace, billing is managed entirely within your AWS account.
Invoices and payment information are available in the AWS Billing & Cost Management console.
Invoices will not appear in the SurrealDB Cloud Invoices tab for AWS Marketplace subscriptions.
Billing support
If you have any questions about SurrealDB Cloud billing, please email support@surrealdb.com outlining the nature of your query.
Please reach out using the email address associated with your SurrealDB Cloud account. You can find this by hovering over the Person icon in the top right hand corner within Surrealist.
