--- title: "Verizon | Case studies | SurrealDB" description: "Discover how Verizon built a generative AI assistant with SurrealDB, serving 10,000 field technicians with instant access to documentation and troubleshooting." url: https://surrealdb.com/customer/verizon --- ![AI assistant empowering 10,000 technicians logo](https://surrealdb.com/assets/static/18b99996c689000f.B5PQ-nI9.svg) # AI assistant empowering 10,000 technicians Verizon used SurrealDB to build a generative AI assistant that serves 10,000 field technicians with instant access to documentation, outage updates, and troubleshooting workflows, improving field operations at scale. Industry Telecommunications Technicians served 10,000 1. ![Babcock](https://surrealdb.com/assets/static/babcock.lo4rnVg1.svg) 2. ![ING](https://surrealdb.com/assets/static/ing.X3I6S3_V.svg) 3. ![British Airways](https://surrealdb.com/assets/static/british-airways.KEsZiwV-.svg) 4. ![Nvidia](https://surrealdb.com/assets/static/nvidia.DaIEuMil.svg) 5. ![Apple](https://surrealdb.com/assets/static/apple.D5pq4flY.svg) 6. ![SpaceX](https://surrealdb.com/assets/static/spacex.CQJEk-IL.svg) 7. ![Samsung](https://surrealdb.com/assets/static/samsung.CH-vQgnb.svg) 8. ![adidas](https://surrealdb.com/assets/static/adidas.DdTC5qhk.svg) 9. ![Tencent](https://surrealdb.com/assets/static/tencent.paQmLxyy.svg) 10. ![Alibaba](https://surrealdb.com/assets/static/alibaba.B16idgfM.svg) 11. ![PolyAI](https://surrealdb.com/assets/static/poly-ai.c3w_fAg6.svg) 12. ![Later](https://surrealdb.com/assets/static/later.Ds736jFO.svg) 13. ![Verizon](https://surrealdb.com/assets/static/verizon.BI7CajdX.svg) 14. ![Liberty Mutual](https://surrealdb.com/assets/static/liberty-mutual.B7qOU1pd.svg) 15. ![Walmart](https://surrealdb.com/assets/static/walmart.BjDg_Sr8.svg) 16. ![Carrier](https://surrealdb.com/assets/static/carrier.D21gC6NX.svg) 17. ![Saks Fifth Avenue](https://surrealdb.com/assets/static/saks-fifth-avenue.COIDpLSb.svg) 18. ![San Francisco Compute Company](https://surrealdb.com/assets/static/sfcc.B7jlImq4.svg) 19. ![Shield AI](https://surrealdb.com/assets/static/shield-ai.pINZ0KJr.svg) 20. ![Wix](https://surrealdb.com/assets/static/wix.DvHhmoBi.svg) 01 |KEY CHALLENGES ## What they needed to solve The technical and operational hurdles the team faced before adopting SurrealDB. ### Inefficient knowledge access Field technicians struggled to find critical documentation and workflows, delaying resolutions. ### Disparate data systems Technical information lived across multiple platforms, making retrieval inconsistent and slow. ### Service downtime Extended resolution times reduced customer satisfaction and increased churn risk. ### Onboarding challenges New technicians required months of training to learn processes and systems. 02 |SOLUTIONS ## How SurrealDB helped The architecture decisions and SurrealDB capabilities that addressed each challenge. ### Generative AI integration Built an AI assistant on SurrealDB's unified data platform for instant access to knowledge and workflows. ### Unified data models Merged relational, document, and graph data into a single platform to simplify retrieval. ### Real-time updates Delivered live outage and service disruption data so technicians can respond faster. ### Simplified training Provided AI-powered learning paths to reduce onboarding time and improve readiness. 03 |RESULTS ## The impact Measurable outcomes delivered after moving to SurrealDB. 40% FASTER ### Faster issue resolution Average response times dropped by 40%, restoring service faster. 1,000+ ### Enhanced technician productivity Less time spent searching for information enabled more jobs completed per day. ↓50% TRAINING COSTS ### Reduced training costs Automated knowledge-sharing cut training expenses while boosting competency. ↑ ### Higher customer retention Faster service and better technician performance improved customer loyalty. MORE CASE STUDIES ## See what other teams have shipped From knowledge graphs to AI assistants - how enterprise teams are building on SurrealDB. ![Samsung](https://surrealdb.com/assets/static/4c58b81e7b3c9466.C_Hv0eml.svg) DATABASE ### [Unlocking insights with knowledge graphs](https://surrealdb.com/customer/samsung) Samsung Ads uses SurrealDB to build dynamic, real-time knowledge graphs for smarter campaign execution - collapsing three legacy data stores into one. Read case study ![Tencent](https://surrealdb.com/assets/static/401d8346058682c8.DqM87mst.svg) DATABASE ### [Unified infrastructure monitoring](https://surrealdb.com/customer/tencent) Tencent consolidated nine backend tools into one real-time monitoring platform powered by SurrealDB's multi-model context graph. Read case study ![PolyAI](https://surrealdb.com/assets/static/c5fa07c66cd05131.BnC7wHcc.svg) DATABASE ### [High-performance customer service AI powered by RAG](https://surrealdb.com/customer/polyai) PolyAI connects SurrealDB to Agent Studio for low-latency, customer-controlled RAG across voice AI experiences. Read case study ![Saks Fifth Avenue](https://surrealdb.com/assets/static/saks-fifth-avenue-white.pDJ9HGmf.svg) DATABASE ### [AI-powered personalisation at massive scale](https://surrealdb.com/customer/saks) Saks Fifth Avenue uses SurrealDB's vector search and graph capabilities to deliver real-time, AI-powered personalisation across 5 million luxury customers and 45 million monthly product-recommendation queries. Read case study GET STARTED ## Start building with SurrealDB The unified data layer for AI. Unify data. Unlock intelligence. Scale anywhere. ![Samsung](https://surrealdb.com/assets/static/4c58b81e7b3c9466.C_Hv0eml.svg)![NVIDIA](https://surrealdb.com/assets/static/nvidia.DaIEuMil.svg)![Apple](https://surrealdb.com/assets/static/f7dc2519e0d212bc.Cn8MYAK7.svg)![Verizon](https://surrealdb.com/assets/static/18b99996c689000f.B5PQ-nI9.svg)![Tencent](https://surrealdb.com/assets/static/401d8346058682c8.DqM87mst.svg) SOC 2 Type 2 GDPR Cyber Essentials Plus ISO 27001 [Start for free](https://studio.surrealdb.com/current/instances/deploy) [Contact us](https://surrealdb.com/contact) ```json {"@context":"https://schema.org","@type":"Organization","name":"SurrealDB","url":"https://surrealdb.com","logo":"https://surrealdb.com/assets/static/logo.BG7_TG2b.svg","description":"SurrealDB is the unified data layer for AI. A multi-model database for documents, graphs, vectors, and time-series.","foundingDate":"2022","hasCertification":[{"@type":"Certification","name":"SOC 2 Type 2"},{"@type":"Certification","name":"GDPR"},{"@type":"Certification","name":"Cyber Essentials Plus"},{"@type":"Certification","name":"ISO 27001"}],"owns":[{"@type":"SoftwareApplication","name":"SurrealDB","url":"https://surrealdb.com/surrealdb"},{"@type":"SoftwareApplication","name":"Agent Memory","url":"https://surrealdb.com/agent-memory"}],"knowsAbout":["multi-model databases","document databases","graph databases","vector search","time-series databases","SurrealQL","Agent Memory","real-time databases","embedded databases","context layer","graph ontology","distributed database","knowledge graphs","distributed transaction protocols","highly-scalable databases"],"sameAs":["https://www.wikidata.org/wiki/Q124316308","https://github.com/surrealdb/surrealdb","https://twitter.com/surrealdb","https://www.youtube.com/@surrealdb","https://www.linkedin.com/company/surrealdb","https://discord.gg/surrealdb","https://www.reddit.com/r/surrealdb","https://www.instagram.com/surrealdb","https://medium.com/surrealdb","https://dev.to/surrealdb"]} ``` ```json {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://surrealdb.com"},{"@type":"ListItem","position":2,"name":"Verizon","item":"https://surrealdb.com/customer/verizon"}]} ```