--- title: "Contact us | SurrealDB" description: "Get in touch with the SurrealDB team for sales enquiries, technical support, security questions, or partnership opportunities." url: https://surrealdb.com/contact --- # Reach out to us Whether you're exploring SurrealDB, need help with an issue, or want to share your thoughts, we're here for you. Select the topic that best matches your enquiry and our team will get back to you. Looking to book a demo? [Talk to our sales team](https://surrealdb.com/contact/sales) What is the best way to contact SurrealDB? How quickly will I receive a response? How do I report a security vulnerability? Where can I get technical support? How do I request a demo or proof of concept? Where can I find SurrealDB documentation? 1. ![Babcock](https://surrealdb.com/assets/static/babcock.lo4rnVg1.svg) 2. ![ING](https://surrealdb.com/assets/static/ing.X3I6S3_V.svg) 3. ![British Airways](https://surrealdb.com/assets/static/british-airways.KEsZiwV-.svg) 4. ![Nvidia](https://surrealdb.com/assets/static/nvidia.DaIEuMil.svg) 5. ![Apple](https://surrealdb.com/assets/static/apple.D5pq4flY.svg) 6. ![SpaceX](https://surrealdb.com/assets/static/spacex.CQJEk-IL.svg) 7. ![Samsung](https://surrealdb.com/assets/static/samsung.CH-vQgnb.svg) 8. ![adidas](https://surrealdb.com/assets/static/adidas.DdTC5qhk.svg) 9. ![Tencent](https://surrealdb.com/assets/static/tencent.paQmLxyy.svg) 10. ![Alibaba](https://surrealdb.com/assets/static/alibaba.B16idgfM.svg) 11. ![PolyAI](https://surrealdb.com/assets/static/poly-ai.c3w_fAg6.svg) 12. ![Later](https://surrealdb.com/assets/static/later.Ds736jFO.svg) 13. ![Verizon](https://surrealdb.com/assets/static/verizon.BI7CajdX.svg) 14. ![Liberty Mutual](https://surrealdb.com/assets/static/liberty-mutual.B7qOU1pd.svg) 15. ![Walmart](https://surrealdb.com/assets/static/walmart.BjDg_Sr8.svg) 16. ![Carrier](https://surrealdb.com/assets/static/carrier.D21gC6NX.svg) 17. ![Saks Fifth Avenue](https://surrealdb.com/assets/static/saks-fifth-avenue.COIDpLSb.svg) 18. ![San Francisco Compute Company](https://surrealdb.com/assets/static/sfcc.B7jlImq4.svg) 19. ![Shield AI](https://surrealdb.com/assets/static/shield-ai.pINZ0KJr.svg) 20. ![Wix](https://surrealdb.com/assets/static/wix.DvHhmoBi.svg) ```json {"@context":"https://schema.org","@type":"Organization","name":"SurrealDB","url":"https://surrealdb.com","logo":"https://surrealdb.com/assets/static/logo.BG7_TG2b.svg","description":"SurrealDB is the unified data layer for AI. A multi-model database for documents, graphs, vectors, and time-series.","foundingDate":"2022","hasCertification":[{"@type":"Certification","name":"SOC 2 Type 2"},{"@type":"Certification","name":"GDPR"},{"@type":"Certification","name":"Cyber Essentials Plus"},{"@type":"Certification","name":"ISO 27001"}],"owns":[{"@type":"SoftwareApplication","name":"SurrealDB","url":"https://surrealdb.com/surrealdb"},{"@type":"SoftwareApplication","name":"Agent Memory","url":"https://surrealdb.com/agent-memory"}],"knowsAbout":["multi-model databases","document databases","graph databases","vector search","time-series databases","SurrealQL","Agent Memory","real-time databases","embedded databases","context layer","graph ontology","distributed database","knowledge graphs","distributed transaction protocols","highly-scalable databases"],"sameAs":["https://www.wikidata.org/wiki/Q124316308","https://github.com/surrealdb/surrealdb","https://twitter.com/surrealdb","https://www.youtube.com/@surrealdb","https://www.linkedin.com/company/surrealdb","https://discord.gg/surrealdb","https://www.reddit.com/r/surrealdb","https://www.instagram.com/surrealdb","https://medium.com/surrealdb","https://dev.to/surrealdb"]} ``` ```json {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://surrealdb.com"},{"@type":"ListItem","position":2,"name":"Contact","item":"https://surrealdb.com/contact"}]} ``` ```json {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What is the best way to contact SurrealDB?","acceptedAnswer":{"@type":"Answer","text":"The quickest way to reach us is through the contact form on this page. Select the topic that best matches your enquiry and our team will route your message to the right people."}},{"@type":"Question","name":"How quickly will I receive a response?","acceptedAnswer":{"@type":"Answer","text":"We aim to respond to all enquiries within one to two business days. Enterprise and support customers with an active plan receive prioritised response times as outlined in their service agreement."}},{"@type":"Question","name":"How do I report a security vulnerability?","acceptedAnswer":{"@type":"Answer","text":"If you discover a security issue, please report it responsibly through our security policy. You can find full details, including our PGP key and disclosure process, in our security policy on GitHub."}},{"@type":"Question","name":"Where can I get technical support?","acceptedAnswer":{"@type":"Answer","text":"For community support, join our Discord server where thousands of developers share knowledge and help each other - #help, #general, and #surrealql are good places to start. For production support with guaranteed SLAs, check our support plans on the pricing page."}},{"@type":"Question","name":"How do I request a demo or proof of concept?","acceptedAnswer":{"@type":"Answer","text":"Visit our sales page to book a personalised demo. Our solutions team will walk you through the platform and help scope a proof of concept tailored to your requirements."}},{"@type":"Question","name":"Where can I find SurrealDB documentation?","acceptedAnswer":{"@type":"Answer","text":"Our full documentation is available at surrealdb.com/docs. It covers everything from getting started guides and SurrealQL reference to SDK integration, deployment options, and security best practices."}}]} ```